Refund policy
Refund policy
Last updated: January 24, 2026
At MIswakclubbm.com, customer satisfaction is important to us. This policy explains how returns, refunds, and replacements are handled.
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Proof of purchase (order number or receipt) is required
Due to hygiene and safety regulations, we cannot accept returns on opened or used toothbrushes, toothpaste, floss, or oral-care products.
How to Start a Return
To initiate a return, please contact us before sending any items back:
Email: support Miswakclubbm.com
Preferred contact method: Email
Include:
- Your order number
- The item(s) you wish to return
- Reason for the return
We will respond with return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
If the return is due to a damaged or incorrect item, we will cover return shipping.
Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days
- Bank or payment provider posting times may vary
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
Include photos of the issue. We will offer a replacement or full refund at no cost to you.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
- Return the original item (if eligible)
- Place a new order separately